Before I go into this rant, let me just say that I love the fact that the advent of a wired universe permits people to correct their mistakes so easily. I certainly could not possibly have made it through college (hell, I couldn’t even make it through life) without that little electronic wonder known as the Delete key. There’s no way I could imagine the hardships faced by people writing up papers and presentations in decades prior, where one simple typo or grammatical lapse would require that person to rip up the page and start all over again. To the editor of WISYWIG editing editing: I salute you!
Likewise, the modern technological age has permitted those performing other tasks to similarly clean up their mistakes after the fact. Computer software on the fritz? Download a patch, and it’ll be taken care of. Cell phone hanging up on calls for no reason? Hook a cable to your cellphone, and reflash its firmware… problem solved. Car’s blowing up for no apparent reason? Get the word out about a recall. Problem solved… kinda.
While online updates are useful, and even serve to improve upon some already-great products with functionailty that may not have been available at product launch, the phenomenon has unfortunately also engendered a bit of lazyness. Now, getting something right the first time is no longer a necessity. Pre-launch product testing no longer appears to be as thorough as it used to be; if there’s a problem and it can be fixed by software, many times a manufacturer will just push an update whenever it gets around to fixing the problem, and hope everyone downloads it.
I suppose I can put up with that. But when the bugs start creeping into basic tangible objects, like, oh, a user’s manual, then that’s how we know a company’s given up.
Take for instance, a page out of a garmin GPS Receiver manual that I recently stumbled across:

Wow, so that feature does “xx” huh? ANd I can turn to page “xx” and find out more? Gee, thanks Garmin.
Of course, you could argue that I could just download the updated PDF of the manual, but alas it too has the same errors.